Dear Customer:

We recently offered a promotion in which customers who made a qualifying tire purchase were given a certificate for a gasoline voucher program. Those certificates were provided by Tidewater Global Marketing. Unfortunately, Tidewater did not fulfill its obligations, and the Florida Attorney General shut down its operations.

NTB takes great pride in customer service and satisfaction as well as in providing quality products. If you are a customer affected by Tidewater's failures, we apologize for this inconvenience. We are providing alternative programs, and have retained a vendor that we are confident will meet our standards and your expectations. We offer two options:

Option 1 – $100 Visa Prepaid Card—Under this program, you would receive a one-time, easy-to-process $100 Visa Prepaid Card.

Option 2 – $500 Gas Program—This program is similar to the original program. Under this program, 20 redemption tickets will be mailed to you. For each month (up to 20 months) that you send a redemption ticket and a minimum of $100 in gas receipts from your selected brand of gasoline, you will receive a $25 Prepaid Visa Card each month via mail.

You are not required to participate in either program, and your tire warranty or tire maintenance package will not be affected. To participate, you must complete the Selection Agreement and Release, which you may reach through this link. Terms and conditions are included with that form. Click here to access the form.

NTB is offering these programs to resolve any claim that you may have with respect to the Tidewater $500 Gas Program. If you participate, you will have to agree that the new program is a substitute for whatever rights you may have had in connection with the Tidewater program. This will include releasing NTB and Tire Kingdom from any claims that you may have had as a result of the Tidewater program. This release is an integral part of the offer. To take advantage of either program, you must print out and complete the Selection Agreement and Release, and mail it along with a copy of your invoice showing a qualifying tire purchase no later than May 15, 2009.

Thank you for your understanding and patience. We appreciate and value your business. Please continue to consider us to meet your automotive needs.

Orland Wolford, President
Tire Kingdom, Inc.